Universal Studios Hollywood Frequently Asked Questions

1. How many days does it take to experience all of Universal Studios Hollywood?
The answer to this depends on what you plan to experience during your trip. You can click here to view our detailed guide about the best ticket option for you.

2. What is Universal CityWalk?
Universal CityWalk Hollywood is an entertainment complex, located just outside of the theme park. The complex features restaurants, shops, shows, and other activities.

3. Is the Studio Tour an additional charge?
No, the Studio Tour is included with your theme park admission.

4. Is the Studio Tour only available in English?
No, Universal Studios Hollywood also offers the Studio Tour in Spanish and Mandarin every day. You may visit Guest Relations for times.

5. How many days does it take to experience all of Universal Studios Hollywood?
The answer to this depends on what you plan to experience during your trip. You can click here to view our detailed guide about the best ticket option for you.

6. What is Universal Express?
Universal Express is Universal Studios Hollywood’s express line system. The pass allows guests to wait in a separate line at participating rides and attractions for significantly shorter wait times, and at shows, guests with an Express pass are granted early access to the venue for better seats. The pass includes general admission to Universal Studios Hollywood.

7. What is Single Riders?
Universal Studios Hollywood offers a Single Riders lines for select rides and attractions throughout the theme parks. The Single Riders line allows guests to experience a shorter wait time than the regular queue but separates parties. In other words, if you are on the line with family and/or friends, you may be separated from them. Single Rider is based on availability and is subject to change without notice.

8. What is Child Switch?
Universal’s Child Swap service makes it possible for all members in a group to experience an attraction if a child either cannot or wishes not to join. The service allows one person in the group to wait with the child while the others ride. Afterward, the person who waited can ride without waiting in line again.

9. What is the VIP Experience?
The VIP Experience is a personalized guided tour throughout the park, including the backlot. The experience also provides unlimited Express access to all rides, attractions, and shows. The VIP Experience can be purchased online at UniversalStudiosHollywood.com.

10. What My Universal Photos?
My Universal Photos is Universal Studios Hollywood’s photography service. Throughout the park and at select rides, professional photographers can capture your best moments; you can purchase the images anytime during the day.

11. How much does Universal charge for parking?
Prices may vary based on the type of vehicle you’re parking and the parking option you select. Prices for general parking is often changed yearly. You can view the latest parking information here in the “Parking” section.

12. When does the park open and close?
Typically, Universal Studios Hollywood opens at either 9 AM or 10 AM. Occasionally, however, it may open at 8 AM. Closing times may vary. You can view the latest theme park hours here.

13. What items are not permitted?
Universal Studios Hollywood does not permit weapons of any kind, alcoholic beverages, illegal drugs, large duffle bags, folding chairs, large umbrellas, large coolers of food, glass containers, hard-sided coolers, soft-sided coolers larger than 8 1/2 inches wide by 6 inches high, suitcases and bags with wheels, clothing with offensive language or content, and clothing that represents someone as emergency personnel (e.g. text that may read “police officer”) into the theme park. Prior to entering the park, you are required to pass through a metal detector and have all bags checked.

14. Is there Wi-Fi available?
There is complimentary Wi-Fi available at the theme park and CityWalk.

15. Are their services for guests with disabilities?
Universal provides services for guests who are deaf or hard of hearing; have vision disabilities; or use a wheelchair, prosthetic limbs, or oxygen tanks. Additionally, the resort allows service animals in all restaurants and stores, attraction queues, and many other locations. You can view full information about these services here in the “Accessibility Information” section.

16. Am I allowed to smoke on the property?
You are only permitted to smoke in designated areas, which are marked on the park guides. Illegal drugs are not permitted on the property.

17. Is there a kennel service available?
Universal Studios Hollywood does not provide kennel services, but accommodations may be obtained through numerous providers within a 5-mile radius of the theme park.

18. Does Universal offer strollers and/or wheelchairs?
Yes, Universal Studios Hollywood offers both strollers and wheelchairs for rent in several locations throughout the resort.

19. Are there locker facilities available?
Universal Studios Hollywood provides locker facilities throughout the destination. Lockers are available for rent in several locations. The resort also provides complimentary lockers at select attractions while you ride.

20. How can I contact Universal Studios Hollywood?
For prices, directions, or park information, call (800) 864-8377. To call about special events, dial (818) 622-3036. For information about group sales (over 20 people in a party), call (800) 959-9688. For specialty order merchandise, call (888) 762-0820. You can also email OnlineStoreHelp@nbcuni.com for any questions or issues regarding tickets purchased at UniversalStudiosHollywood.com.