Universal Orlando Frequently Asked Questions

1. Is Universal’s Volcano Bay a theme park?
Universal Orlando brands Volcano Bay as a water theme park and sometimes refers to it as their third theme park; however, it is simply a themed water park.

2. Where is Universal’s Volcano Bay located?
Universal’s Volcano Bay water theme park is located at the south end of the property. Universal Orlando provides shuttle transportation to the park from the parking garage to those not staying on-site.

3. What is Universal CityWalk?
Universal CityWalk Orlando is the resort’s entertainment complex, located as soon as you exit the parking hub. The complex features restaurants, shops, shows, and other activities.

4. Where is the Wizarding World of Harry Potter located?
The Wizarding World of Harry Potter is located in both theme parks. Islands of Adventure’s version features Hogsmeade Village and Hogwarts Castle and Universal Studios Florida’s version features Diagon Alley and the London waterfront.

5. Can I go on the Hogwarts Express with a 2-day admission ticket?
No, to ride the Hogwarts Express you are required to have a park-to-park admission ticket, as the train travels between Universal’s two theme parks. Any park-to-park ticket will allow you to board the train. Single park admission tickets, however, will not.

6. How many days does it take to experience all of Universal Orlando?
The answer to this depends on what you plan to experience during your trip. You can click here to view our detailed guide about the best ticket option for you.

7. What is Universal Express?
Universal Express is Universal Orlando’s express line system. At Universal Studios Florida and Universal’s Islands of Adventure, the pass allows guests to wait in a separate line at participating rides and attractions for significantly shorter wait times, and at shows, guests with an Express pass are granted early access to the venue for better seats.

8. What is Universal’s Virtual Line system?
Universal uses a Virtual Line system for attractions at Volcano Bay and Universal Studios Florida’s Race Through New York Starring Jimmy Fallon ride. It is a complimentary system that allows guests to virtually wait in line so that they may explore the rest of the park. At Universal’s Volcano Bay water theme park, guests may visit a kiosk and receive an expected wait duration for an attraction they wish to experience; they will be alerted when it’s time to return to the attraction. For the Race Through New York ride, guests may select a return time using the Universal Orlando app or a kiosk near the ride entrance; guests can head back to the attraction at the return time and experience a shorter wait time.

9. What is TapuTapu?
TapuTapu is a waterproof wristband given to every guest at Universal’s Volcano Bay. The wristband is used to access the Virtual Line system and activate interactive surprises throughout the park, such as illuminating images in the volcano’s caves, shooting water canons, and controlling streams of water.

10. What is Single Riders?
Universal Orlando offers a Single Riders lines for most rides and attractions throughout their theme parks. The Single Riders line allows guests to experience a shorter wait time than the regular queue but separates parties. In other words, if you are on the line with family and/or friends, you may be separated from them. Single Rider is based on availability and is subject to change without notice.

11. What is Child Swap?
Universal’s Child Swap service makes it possible for all members in a group to experience an attraction if a child either cannot or wishes not to join. The service allows one person in the group to wait with the child while the others ride. Afterward, the person who waited can ride without waiting in line again.

12. What is the VIP Experience?
The VIP Experience is a guided tour led by a Universal Orlando expert through the most popular rides and attractions. The experience also provides a variety of special benefits before, during, and after the tour. Universal offers a variety of different tours, including private tours. The VIP Experience can be purchased online at UniversalOrlando.com.

13. What is the Universal Dining Plan?
The Universal Dining Plan provides exclusive savings throughout Universal Orlando Resort at over 100 participating dining locations. Plans can be purchased at UniversalOrlando.com.

14. What is My Universal Photos?
My Universal Photos is Universal Orlando’s photography service. Throughout the park and at select rides, professional photographers can capture your best moments; you can purchase the images anytime during the day.

15. How much does Universal charge for parking?
Prices may vary based on the type of vehicle you’re parking and the parking option you select. After 6 PM, Universal offers free self-parking (not valid for Halloween Horror Nights); however, prices for general parking is often changed yearly. You can view the latest parking information here.

16. When do the parks open and close?
Typically, Universal Studios Florida and Islands of Adventure open at 9 AM. Occasionally, however, Universal Studios Florida and Islands of Adventure may open at 8 AM. Volcano Bay’s opening time varies from 9 AM to 10 AM, depending on the season. Closing times for all parks vary. You can view the latest park hours here.

17. What items are not permitted?
Universal Orlando does not permit weapons of any kind, alcoholic beverages, illegal drugs (including Marijuana), large duffle bags, folding chairs, large umbrellas, picnic lunches, food that requires heating or refrigeration, glass containers, hard-sided coolers, soft-sided coolers larger than 8 1/2 inches wide by 6 inches high, suitcases and bags with wheels, clothing with offensive language or content, and clothing that represents someone as emergency personnel (e.g. text that may read “police officer”) into the theme parks and CityWalk. Prior to entering the CityWalk complex, you are required to pass through a metal detector and have all bags checked.

18. Is there Wi-Fi available?
There is complimentary Wi-Fi available at Universal’s parks, Universal CityWalk, and all on-site hotels.

19. Are their services for guests with disabilities?
Universal provides services for guests who are deaf or hard of hearing; have vision disabilities; or use a wheelchair, prosthetic limbs, or oxygen tanks. Additionally, the resort allows service animals in all restaurants and stores, attraction queues, and many other locations. You can view full information about these services here.

20. Am I allowed to smoke on the property?
You are only permitted to smoke in designated areas, which are marked on the park guides. Illegal drugs, including Marijuana, are not permitted on the property.

21. Is there a kennel service available?
The resort offers a daytime kennel for dogs and cats for $15 per pet, per day (price last updated February 5, 2017). Before using the service, you are required to provide proof that your pet received certain vaccinations. Dogs must have received vaccinations for Rabies, Bordetella, and D.H.P.P. Cats must have received vaccinations for Rabies, Calicivirus, Panleukopenia, and Rhinotracheitis. All shots must be listed along with expiration dates. Reservations are not accepted. You may call (407) 224-9509 for any questions.

22. Does Universal offer strollers and/or wheelchairs?
Yes, Universal Orlando offers both strollers and wheelchairs for rent in several locations throughout the resort.

23. Are there locker facilities available?
Universal Orlando provides locker facilities throughout the destination. Lockers are available for rent in several locations. The resort also provides complimentary lockers at select attractions while you ride.

24. How can I contact Universal Orlando?
For general information, call (407) 363-8000. To reach Guest Services, call (407) 224-4233. For assistance with buying tickets, call (407) 224-7840. For an immediate response regarding dining reservations, call (407) 224-FOOD. For vacation packages, call (877) 801-9720. For on-site hotel reservations, call (888) 273-1311. For any merchandise questions, call (888) 762-0820. To reach lost and found, call (407) 224-4233 (choose option 2). You can also send tweets on Twitter to @UniversalORL using #AskUniversal for general questions.