Contact Us

Support Options

Send your question or comment to the appropriate email using the options below. If your message requires a response, it may take up to 48 hours.

Theme Park Help

Send a question you have regarding either Universal Orlando or Universal Studios Hollywood.

Contact: support@worldofuniversal.com

Media or Business

Request advertising rates, send press releases or media invitations, or reach out to us for a comment on a theme park topic.

Contact: info@worldofuniversal.com

Our Content

Submit a topic suggestion for our blog, information that can be added to our planning guides, or an error on our website.

Contact: info@worldofuniversal.com

Our Team

Ask a question about joining the World of Universal team.

Contact: positions@worldofuniversal.com

Our Operations

Ask a question or send feedback about our website or social media accounts.

Contact: support@worldofuniversal.com

NOTE: Please create a title for the subject of your message that best summarizes its content. If your message requires a response and you have not received one within 48 hours, check your spam/junk folder to ensure it wasn’t improperly filtered. If you did not receive a response, you should resend your message.

NOTICE: World of Universal is in no way affiliated with any company covered on this site, including NBCUniversal, the Walt Disney Company, and Royal Caribbean International. Therefore, we cannot comment on any company’s business practices or provide a resolution to any issue you may have with these companies.

Common Topics

Before sending an email, review the information in this section to ensure your question has not already been answered. Select the topic that you’re wondering about and browse the questions.

Where can I purchase tickets for Universal’s parks?
You can purchase tickets to Universal Orlando at universalorlando.com. Tickets for Universal Studios Hollywood can be purchased at universalstudioshollywood.com.  You can also purchase tickets from trusted agencies such as AAA.

Which ticket do you recommend purchasing for Universal?
The answer to this depends on what you wish to experience. If you’re visiting Universal Orlando, click/tap here to read our guide discussing this topic. If you’re visiting Universal Studios Hollywood, click/tap here to read our ticket guide.

Can I upgrade my ticket?
In most cases, you can upgrade your ticket at Guest Services.

Can I give my ticket to another person if I haven’t used it or completed the remaining days?
Tickets are nontransferable, so a ticket purchased under your name must be used by you.

When do you recommend visiting the Universal parks?
We most recommend visiting when the parks are not too busy; however, this may not always be possible for some people. Additionally, some attractions may be closed for refurbishment on quiet days. We suggest viewing our crowd calendars and choosing a day that works best with your schedule. You can then plan your days based on the crowd levels. To make the process easy for you, we provide complimentary touring plans. To view our Universal Orlando crowd calendar, click/tap here. You can then view our Universal Orlando touring plans by clicking/tapping here. To view our Universal Studios Hollywood crowd calendar, click/tap here. Our Universal Studios Hollywood touring plans can be accessed by clicking/tapping here.

Should I purchase a Universal Express pass?
Universal Express is an express line system available at both Universal Orlando and Universal Studios Hollywood. It allows you to wait in a separate queue with significantly shorter wait times. If you’re visiting during a busy day, it is highly recommended that you purchase a pass.

What time do the Universal parks open and close?
In most cases, the Universal Orlando theme parks and Universal Studios Hollywood open at 9 AM, but this can vary. Closing times for all destinations also vary. You can view Universal Orlando’s park hours by clicking/tapping here. You can view Universal Studios Hollywood’s hours by clicking/tapping here.

Do you recommend staying at an off-site Universal Orlando hotel?
If you find a hotel that better matches your budget or needs, yes; however, we suggest looking at some of Universal Orlando’s on-site hotels as well. Universal Orlando’s on-site hotels feature fantastic theming and provide special benefits, such as early admission, resort-wide charging privileges, complimentary transportation to the parks, and complimentary Universal Express passes at select on-site hotels.

Which Universal Orlando on-site hotel do you recommend staying at?
This depends on what your budget allows for. If you’re on a tight budget, you should consider one of Universal’s value or prime value hotels. If you have a higher budget, take a look at a preferred or premier hotel. Universal’s premier hotels offer complimentary Universal Express passes, allowing you to skip the regular lines at most attractions. To view a complete list of Universal Orlando’s on-site hotels, click/tap here. You can also read our guide that summarizes each hotel by clicking/tapping here.

Does Universal offer meals for vegetarians, vegans, or those with food allergies or other intolerances?
Both Universal Orlando and Universal Studios Hollywood offer a number of dining locations throughout the property that provide meals for vegetarians and vegans. Chefs and culinary staff can also accommodate those with food allergies or other intolerances. You can click/tap here to view our vegetarian and vegan guide for Universal Orlando. To learn more about Universal Orlando’s accommodations for those with food allergies or other intolerances, click/tap here. You can view our vegetarian and vegan guide for Universal Studios Hollywood by clicking/tapping here. To learn more about Universal Studios Hollywood’s accommodations for those with food allergies or other intolerances, click/tap here.

What are the height restrictions for all attractions at the Universal parks?
You can view the height restrictions for each ride at both Universal Orlando and Universal Studios Hollywood in our planning guides. For easy access, click/tap here to view height requirements for attractions at Universal Orlando’s parks. Click/tap here to view height requirements for Universal Studios Hollywood’s attractions.

What are the attractions like at the Universal parks?
We provide a brief description of each attraction as well as a short overview in our planning guides. To view this information for the attractions at Universal Orlando’s parks, click/tap here. This information for Universal Studios Hollywood’s attractions can be viewed by clicking/tapping here.

What attractions do you recommend I experience at Universal?
The answer to this depends on what attractions you can handle. We broke this information down in our planning guides. To view these details for attractions at Universal Orlando’s parks, click/tap here. To view these details for attractions at Universal Studios Hollywood, click/tap here.

Are there any kid-friendly attractions at Universal?
Both Universal Orlando and Universal Studios Hollywood have a variety of kid-friendly attractions. In our planning guides, we’ve indicated which attractions children and young children may enjoy. To view this information for Universal Orlando’s attractions, click/tap here. To view this information for Universal Studios Hollywood’s attractions, click/tap here.

What does your website cover?
Our website covers topics in travel and entertainment. This includes posts about Universal Orlando, Universal Studios Hollywood, Walt Disney World, Disneyland, Royal Caribbean International, films, and more.

Why is your site named World of Universal?
Our site is called World of Universal to highlight who we are and what we do. Our name takes the true meaning of “universal” (including or covering all or a whole collectively or distributively without limit or exception) to describe the content that we provide. We are a “world” (a site) with no limits to what we can cover. However, we choose to specialize in travel and entertainment topics.

How can I learn more about World of Universal?
You can learn more about our history and goal and meet our team at our about page.

Are you affiliated with the Universal company?
No, we are in no way affiliated with Universal Parks & Resorts or its parent companies. We are also not affiliated with any company our site covers.

Where are you based?
We have team members located on the east coast and west coasted of the United States, but most of our team members are based in Florida.

What is the World of Universal team?
The World of Universal team are the contributors who help us provide the content we publish.

How can I join the World of Universal team?
You can join our team by clicking/tapping here and selecting a position. You will be required to complete an application.

What positions are available for the World of Universal team?
You can view all of our available positions by clicking/tapping here.

How much do you pay contributors?
All positions are voluntary. They are meant to provide a way for you to expose your work while providing content to thousands of theme park fans and visitors, so we do not provide an income.

Do Universal’s theme parks recycle?
Both Universal Orlando and Universal Studios Hollywood have a recycling program.

Where can I learn more about Universal’s developments?
You can visit our blog to view posts that have been published discussing developments. We recommend visiting this page frequently to stay up-to-date.