Frequently Asked Questions

1. Where is the Wizarding World located?
The Wizarding World of Harry Potter is located in both theme parks. Islands of Adventure’s version features Hogsmeade Village and Hogwarts Castle, Universal Studios Florida’s version features Diagon Alley and the London waterfront.

2. Can I go on the Hogwarts Express with a 2-day admission ticket?
No, to ride the Hogwarts Express you are required to have a park-to-park admission ticket, as the train travels between Universal’s two theme parks. Any park-to-park ticket will allow you to board the train. Single park admission tickets, however, will not.

3. How many days does it take to experience all of Universal Orlando?
The answer to this depends on what you plan to experience during your trip. You can click here to view our detailed guide about the best ticket option for you.

4. What is Universal Express?
Universal Express is Universal Orlando’s express line system. The pass allows guests to wait in a separate line at participating rides and attractions for significantly shorter wait times. At shows, guests with an Express pass are granted early access to the venue for better seats. Passes can be purchased in advance at UniversalOrlando.com or in-park. The resort offers a variety of Express passes.

5. What is Universal’s Virtual Line system?
Universal uses a Virtual Line system for attractions at Volcano Bay and Universal Studios Florida’s Race Through New York Starring Jimmy Fallon ride. It is a complimentary system that allows guests to virtually wait in line so that they may explore the rest of the park. At Volcano Bay, guests may visit a kiosk and receive a return time for an attraction they wish to experience, and they will be alerted when it’s time to return to the attraction. For the Race Through New York ride, guests may select a return time using the Universal Orlando app or a kiosk near the ride entrance. At the return time, guests can head back to the attraction with a shorter wait time.

6. What is TapuTapu?
TapuTapu is a waterproof wristband given to every guest at Universal’s Volcano Bay. The wristband is used to access the Virtual Line system and activate interactive surprises throughout the park, such as illuminating images in the volcano’s caves, shooting water canons, and controlling streams of water.

7. What is Single Riders?
Universal Orlando offers a Single Riders lines for most rides and attractions throughout their theme parks. The Single Riders line allows guests to experience a shorter wait time than the regular queue but separates parties. In other words, if you are on the line with family and/or friends, you may be separated from them. Single Rider is based on availability and subject to change without notice.

8. What is Child Swap?
Universal’s Child Swap service makes it possible for all members in a group to experience an attraction if a child either cannot or wishes not to join. The service allows one person in the group to wait with the child while the others ride. Afterward, the person who waited can ride without waiting in line again.

9. How much does Universal charge for parking?
Pricing may vary based on the type of vehicle you’re parking and the parking option you select. After 6 PM, Universal offers free self-parking (not valid for Halloween Horror Nights); however, pricing during the day is often changed. You can view the latest parking information here.

10. When do the theme parks open and close?
Typically, Universal Studios Florida and Islands of Adventure open at 9 AM. On busy days, however, they may open at 8 AM. Closing times may vary. You can view the latest theme park hours here.

11. What items are not permitted?
Universal Orlando does not permit weapons of any kind, alcoholic beverages, illegal drugs, large duffle bags, folding chairs, large umbrellas, picnic lunches, food that requires heating or refrigeration, glass containers, hard-sided coolers, soft-sided coolers larger than 8 1/2 inches wide by 6 inches high, suitcases and bags with wheels, clothing with offensive language or content, and clothing that represents someone as emergency personnel (e.g. text that may read “police officer”) into the theme parks and CityWalk. Prior to entering the CityWalk complex, you are required to pass through a metal detector and have all bags checked.

12. Is there Wi-Fi available?
There is complimentary Wi-Fi available at the theme parks, CityWalk, and on-site hotels.

13. Are their services for guests with disabilities?
Universal provides service for guests who are deaf or hard of hearing; have vision disabilities; or use a wheelchair, prosthetic limbs, or oxygen tanks. Additionally, the resort allows service animals in all restaurants and stores, attraction queues, and many other locations. You can view full information about these services here.

14. Am I allowed to smoke on property?
You are only permitted to smoke in designated areas, which are marked on the park guides. Illegal drugs are not permitted on property.

15. Is there a kennel service on property?
The resort offers a daytime kennel for dogs and cats for $15 per pet, per day (price last updated February 5, 2017). Before using the service, you are required to provide proof that your pet received certain vaccinations. Dogs must have received vaccinations for Rabies, Bordetella, and D.H.P.P. Cats must have received vaccinations for Rabies, Calicivirus, Panleukopenia, and Rhinotracheitis. All shots must be listed along with expiration dates. Reservations are not accepted. You may call (407) 224-9509 for any questions.

16. Is Universal’s Volcano Bay a theme park?
Universal Orlando brands Volcano Bay as a water theme park and sometimes refers to it as their third theme park; however, it is not. Volcano Bay is a water park.

17. What is Universal CityWalk?
Universal CityWalk Orlando is the resort’s entertainment complex, located as soon as you exit the parking hub. The complex features restaurants, shops, shows, and other activities.

18. How can I contact Universal Orlando?
For general information, call (407) 363-8000. To reach Guest Services, call (407) 224-4233. For assistance with buying tickets, call (407) 224-7840. For an immediate response regarding dining reservations, call (407) 224-FOOD. For vacation packages, call (877) 801-9720. For on-site hotel reservations, call (888) 273-1311. For any merchandise questions, call +1 (888) 762-0820. To reach lost and found, call (407) 224-4233 (choose option 2). You can also send tweets on Twitter to @UniversalORL using #AskUniversal for general questions.