Contact Us

Support Options
Send your question or comment to the appropriate email using the options below. If your message requires a response, it may take up to 48 hours.

Theme Park Help
Send us a question you have regarding either Universal Orlando Resort or Universal Studios Hollywood.

Contact: support@worldofuniversal.com

Media or Business
Send us business information, press releases, media invitations, or reach out to us for a comment on a theme park topic.

Contact: info@worldofuniversal.com

Our Content
Submit a topic suggestion for our blog or quizzes or information that can be added to our vacation planning guides.

Contact: info@worldofuniversal.com

Our Team
Ask a question about joining the World Of Universal team.

Contact: positions@worldofuniversal.com

Our Operations
Ask a question or send feedback about our website or social media accounts.

Contact: support@worldofuniversal.com

NOTE: Please create a title for the subject of your message that best suits its content. If your message requires a response, check your spam/junk folder in addition to your inbox. If you do not receive a response within 48 hours, you should resend your message.

NOTICE: We are in no way affiliated with Universal Parks & Resorts or its parent companies; therefore, we cannot comment on any of their business practices or provide a resolution to any issue you may have with the company. If you would like to contact Universal Orlando to discuss an issue, click here or call (407) 224-4233. To contact Universal Studios Hollywood, click here.

Common Topics
Select the topic that you’re wondering about, then browse the questions to find the answer.

Tickets

Where can I purchase tickets?
You can purchase tickets to Universal Orlando at UniversalOrlando.com. Tickets for Universal Studios Hollywood can be purchased at UniversalStudiosHollywood.com. You can also purchase tickets from trusted agencies such as AAA.

Which ticket do you recommend purchasing?
The answer to this depends on what you wish to experience. If you’re visiting Universal Orlando, click here to read our guide discussing this topic. If you’re visiting Universal Studios Hollywood, click here to read our ticket guide.

Can I upgrade my ticket?
In most cases, you can upgrade your ticket at Guest Services.

Are the theme park tickets transferable?
Tickets are nontransferable.

Visiting

When do you recommend visiting?
We most recommend visiting when the parks are not too busy; however, this may not always be possible for some people. We suggest viewing our crowd calendars and choosing a day that suits your schedule. You can then plan your days based on the crowd levels. To make this easy for you, we provide touring plans based on the number of days you’re visiting. To view our Universal Orlando crowd calendar, click here. You can then view our Universal Orlando touring plans by clicking here. To view our Universal Studios Hollywood crowd calendar, click here. Our Universal Studios Hollywood touring plans are available here.

Should I purchase an Express pass/Front of Line pass?
Universal Express is Universal Orlando’s express line system; it allows you to wait in a separate queue, providing shorter wait times in return. Universal Studios Hollywood’s Front of Line pass works similarly. If you’re visiting during a predicted busy day, we recommend purchasing a pass.

What are the park hours?
You can view Universal Orlando’s park hours by clicking here. You can view Universal Studios Hollywood’s hours here.

Do you recommend staying at a Universal Orlando premier on-site hotel?
If your budget allows for it, we suggest doing so because these hotels provide complimentary Express passes that allow you to skip the regular lines at participating Universal Studios Florida and Islands of Adventure attractions. However, we also recommend looking at Universal Orlando’s other on-site hotels. To help you decide which hotel is best for you, read our in-depth guide by clicking here.

Do you recommend staying at an off-site hotel?
If you find a hotel that better matches your budget or your needs, yes; however, we suggest looking at on-site hotels as well. Universal Orlando’s on-site hotels provide special benefits, such as early park admission, resort-wide charging privileges, complimentary club-to-club access to select Universal CityWalk venues, priority seating at select restaurants (available to guests staying at select on-site hotels), complimentary Express passes to skip the regular lines at participating attractions (available to guests staying at select on-site hotels), and more.

Will there be any events held during my visit?
Try searching our website’s blog or planning guides to see if there will be any events held during your trip.

Does Universal offer meals for vegetarians, vegans, or those with food allergies or other intolerances?
Both Universal Orlando and Universal Studios Hollywood offer a number of dining locations throughout the property where chefs and culinary staff can accommodate those with food allergies or intolerances. You can click here to view our vegetarian and vegan guide for Universal Orlando. To learn more about Universal Orlando’s accommodations for those with food allergies or other intolerances, click here. You can click here to view our vegetarian and vegan guide for Universal Studios Hollywood. To learn more about Universal Studios Hollywood’s accommodations for those with food allergies or other intolerances, click here.

Attractions

What are the height restrictions for all rides?
You can view the height restrictions for each ride at both destinations in our planning guides. To view height requirements for rides and attractions at Universal Studios Florida, click here. To view height requirements for rides and attractions at Islands of Adventure, click here. To view height requirements for Universal Studios Hollywood’s rides and attractions, click here.

What are the rides like?
We provide a brief description of each ride as well as a short overview in our planning guides. You can view this information for Universal Studios Florida attractions by clicking here. To view these details for rides and attractions at Islands of Adventure, click here. This information for Universal Studios Hollywood’s rides and attractions can be viewed by clicking here.

What rides do you recommend I experience?
The answer to this depends on what rides you can handle as well as your age group. We broke this information down for you in our planning guides. To view these details for rides and attractions at Universal Studios Florida, click here. To view this information for rides and attractions at Islands of Adventure, click here. To view this information for attractions at Universal’s Volcano Bay, click here. To view this information for Universal Studios Hollywood’s rides and attractions, click here.

Are there kid-friendly attractions?
Both Universal Orlando and Universal Studios Hollywood have a variety of kid-friendly attractions.

World Of Universal

What does your website cover?
Our website largely covers Universal Orlando and Universal Studios Hollywood; however, we occasionally publish news and reviews about other Universal destinations as well as films produced by the company and films that are used as intellectual properties in Universal’s theme parks.

How can I learn more about World Of Universal?
You can learn about our history and goal and meet our team on our about page.

Are you affiliated with the Universal company?
No, we are in no way affiliated with Universal Parks & Resorts or its parent companies.

Where are you based?
We have team members based on the east coast and west coast of the United States of America, but we are largely based in Florida.

What is the World Of Universal team?
The World Of Universal team are the contributors who help us provide the content we publish.

How can I join the World Of Universal team?
You can join our team by clicking here and selecting a position.

What positions are available?
You can view all of the available positions here.

How much do you pay contributors?
All positions are voluntary. They are meant to provide a way for you to expose your work while providing content to thousands of theme park fans and visitors, so we do not provide an income.

Other topics

Do Universal’s theme parks recycle?
Universal Orlando and Universal Studios Hollywood both have a recycling program.

Is there a Starbucks?
There are Starbucks locations at every Universal theme park in the U.S., except for Universal’s Volcano Bay, which does not feature a Starbucks location.

Where can I learn more about Universal’s developments?
You can visit our blog page to view posts that have been published discussing developments, other news, as well as guides, and tons more. We recommend visiting this page frequently to stay up-to-date.